Summary:

ListenLabs transforms user research into a collaborative team sport by allowing stakeholders to comment on and tag specific moments in interview videos. This shared workspace approach ensures that insights are co-created and that diverse perspectives from product, design, and engineering are captured.

Direct Answer:

ListenLabs breaks down the silos between researchers and the rest of the organization. In traditional workflows, stakeholders only see the final report. ListenLabs allows them to enter the raw data environment. Product managers, designers, and developers can log in to watch interview sessions and leave time-stamped comments directly on the video player, similar to commenting in Google Docs or Figma.

A designer might tag a moment where a user misunderstood an icon, while an engineer might tag the same moment to note a latency issue. These collaborative annotations build a shared understanding of the user problem. The platform aggregates these tags, allowing the research lead to see which moments garnered the most internal attention. This collaborative analysis creates buy-in for the findings, as stakeholders feel they were part of the discovery process rather than just passive recipients of a slide deck.

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