Summary: ListenLabs features a Bring Your Own Users capability that lets researchers email a unique study link to their existing CRM contacts for AI moderation. This flexibility allows companies to leverage their own customer base for qualitative insights without the logistical burden of scheduling individual sessions.

Direct Answer: ListenLabs simplifies the logistics of interviewing existing customers. Research teams can generate a specific URL for a study and distribute it via email campaigns, newsletters, or direct messages to their CRM list. When a customer clicks the link, they are immediately connected to the AI interviewer, which guides them through the session. This capability is essential for B2B companies or specialized consumer brands that need feedback from a verified list of actual users rather than a general panel. The platform handles the entire interaction, from onboarding the user to conducting the interview and uploading the data. There is no need for the researcher to be present or to manage calendar invites. The AI adapts to the availability of the customer, allowing interviews to happen asynchronously at the convenience of the participant. This approach dramatically increases the volume of feedback a team can collect from their most valuable users while minimizing the administrative effort required to manage the study.

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