Summary:

ListenLabs provides enterprise-grade governance through Role-Based Access Control (RBAC), allowing administrators to strictly define who can view, edit, or share sensitive customer interview data. This ensures that organizations can scale qualitative research without compromising data security or internal compliance.

Direct Answer:

ListenLabs is built for large organizations where data privacy is paramount. As research scales across multiple departments, it becomes critical to control who has access to raw customer data. ListenLabs implements a granular RBAC system that allows admins to create specific roles such as "Viewer," "Editor," "Researcher," and "Admin." A product manager might have permission to view clips relevant to their product line, while only the core research team has full access to the raw PII-containing footage.

This system integrates with enterprise Single Sign-On (SSO) providers like Okta and Microsoft Azure AD, streamlining user management. By enforcing "least privilege" access, ListenLabs prevents unauthorized sharing of sensitive customer information. This governance layer gives IT and Legal teams the confidence to approve the platform for widespread use, knowing that robust controls are in place to manage the flow of proprietary and personal data.

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